"It was a pleasure to welcome Wayne to some of our Customer Advisory Board sessions in 2025 and 2026, where he shared his knowledge and experience as we sought to explore opportunities to enhance our product and service delivery for aging and disabled rider groups.  We were grateful for his valuable contributions."

— Federico Garcia Parra, Head of Global and EMEA Strategic Accounts, Customer Advisory Board Chair - Otis Elevator Company

“I feel incredibly fortunate to have collaborated with Wayne, a leader whose guidance was pivotal in our journey.  Wayne's profound industry knowledge and keen understanding of organizational structure were the compass that led our team through numerous challenges and successes.  His strategic approach was not just about delivering superior service; it was a masterclass in embodying the Company motto in everything we did. Under Wayne's leadership, the team in Canada underwent a significant transformation, emerging stronger, more cohesive, and better equipped to serve our clients.”

— Vish

“Wayne is a very creative and detailed-oriented person to work with and that combination is not common. Always easy to talk to and open to solutions in and out of the box, I'd relish any chance to work with Wayne again.”

— Mike

“At Ottawa Community Housing we strive to ensure a tenant-centric approach to all that we do.  To evolve our practices in this area, Wayne drew on his deep-rooted understanding of customer service and his abilities to draw the connection between the organization’s strategic plan and each and every tenant interaction in order to assist us.  Wayne delivered on our expectations and in the long-run, tenants and in turn, the organization will be rewarded!”

— Guy Arseneau, Chief Operating Officer & Vice-President, Tenant Experience - Ottawa Community Housing

“Wayne was instrumental in helping us renew our operating platform by bringing our brand promise and contractual service obligations to front line managers and staff in a way that empowered them to deliver for our customers.  He worked with us to document and implement operating procedures and related standards, and to help bring fiscal and service accountability to our operations team by developing an awareness of payroll variance to budgeted labour and customer satisfaction survey results to aid in contract performance management.”

— Chris Boutsalis, President - Impact Cleaning Services Ltd.

“Innovative marketing leader, creating dynamic, data-driven, omnichannel strategies integrated with customer-centric communication plans, driving unparalleled engagement propelling companies and brands to new heights.”

— Amin

“I often reference Wayne as the archetypal leader.  Not only did he have an innovative and strategic perspective on real estate management, he was strong enough to openly and clearly communicate that thinking to his staff and peers.  He commanded the respect of his entire team and always made the extra effort to provide mentoring and support to those who needed it.  He has acted as a great mentor to me personally and to many of my colleagues in the industry.  Simply by watching Wayne work, we were able to model after his analytical and creative thinking.”

— Jaclyn

“I had the distinct pleasure of working with Wayne during the opening and design phases of a large-scale enterprise software conversion. During this period, I was new to the position, and Wayne provided me with a number of career-improving tips, skills and mentoring moments, and was able to drive the project through to completion using a combination of people-skills, influence and hard work.  Wayne provided me with an outstanding example of many traits I use in my leadership role today – as a leader, he is personable and affable, and makes it easy for peers and team members to interact with him on a personal level. He is also focused on delivering results using all the means at his disposal, whether it be pitching in on administrative tasks, selling change to a large subset of an organization, or using project management skills to ensure that tasks are delivered above expectations in regards to timing and budget.  I'd highly recommend Wayne and his abilities to any organization interested in pursuing positive changes, and would be pleased to consider any opportunity to work together in the future.”

— Sean

“The first thing I learned about Wayne almost instantly, is his unwavering dedication to excellence. By watching him lead and engage large teams, I took away invaluable insights about how to effectively and efficiently, plan, deliver and exceed expectations.  This saved us considerable time and money when it came to portfolio-wide projects and initiatives; working in the public sector, that is key for us.  His genuine approach to staff and clients leaves an indelible mark on anyone who works with him. Being a part of Wayne's team motivates you to always put forth your best work and go that extra step!"

— Samira